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Question: How Patient Experience Can Be Used For Enhancing Patient Safety And Satisfaction Level. Answer: Literature review According to Mehta (2015), quality of the services offered in the Healthcare setting determines the satisfaction level of the patients. Satisfaction level of the patients determines the chances of success and growth of the healthcare setting. Healthcare organizations are facing issues due to the change in the expectations of the patients, introduction of the advanced technology and aging population. Healthcare organizations are focusing on enhancing the quality of the services offered to the service users. Quality and safety have become a prominent part of the life of every individual. It is difficult to define the term quality in relation to the healthcare sector. Quality standards cannot be set in the healthcare sector as the services are intangible. This aspect has affected the measurement process of the quality of the healthcare service provided to the patient. Safety concerns are increasing among the healthcare settings as it has been identified that there has been a rise in the number of cases of infection due to the lack of proper safety or cleanliness in the premises of the hospitals (Berkowitz, 2016). Patient satisfaction level is the indicator of the quality of the services which are being offered by the healthcare organization. Priority of the healthcare organization is on ensuring the good health of the patients by providing safe and quality healthcare services to them. Healthcare organizations can enhance the satisfaction level of the patients by identifying the factors affecting the quality of health. Performance of the hospital can be measured on the basis of the experience of the patients. Quality of the health care services and satisfaction level of patients are positively related with each other. Hospitals are using various strategies and techniques for the analysis of the safety, quality and satisfaction level of the patients. Lack of proper staffing in the healthcare organization affects the satisfaction level of the patients (Al-Abri Al-Balushi, 2014). According to Raivio, et. al. (2014), there are various factors which are creating an impact on the satisfaction level of the patients. These factors include bad experience gained by the patient at the front desk, long waiting time, lack of proper equipment, lack of practices of managing diversity, lack of proper communication between doctors and patients, low-quality services, lack of safety, lack of cleanliness and unattractive practices. Service quality directly creates an impact on the health and well-being of the individual. Front desk staff of the healthcare organization should deal with the patients and their families in an effective manner. Bad experience at the front desk affects the satisfaction level of the patients. Experience gained by the individual determines the preference of the patients. Frustration among the patients increases when they face issues in navigating the hospital, they have to wait for getting treated and lack of proper communication. All these factors increase the dissatisfaction level among the patients by giving them a bad experience. Chances of success and growth of the hospital are dependent on the satisfaction level and experience gained by the patient. Satisfaction level of the patients determines the quality of the services which are provided by the healthcare organization to its customers (Xesfingi Vozikis, 2016). The environment of the healthcare organization is another important element which contributes towards the satisfaction level of the patient. Satisfaction level of the patients and safety is the main goal of every healthcare organization for which it is operating. Four criteria can be considered for analyzing the satisfaction level, safety, and experience ga ined by the patient. It includes quality, efficiency, equity and acceptability (Mosadeghrad, 2014). The expectation of every patient differs which affects the experience gained by them. Cost of the service along with its quality is important. Continuous improvement in the quality of the services and safety within reasonable price is an important aspect which must be considered by every healthcare organization for providing a quality experience to the patients. Satisfaction is needed as it generates loyalty among the patients which forms a base for the success and growth of the business (Naidu, 2016). A situation of dissatisfaction among the patients arises when the services offered by the healthcare professionals is below the expectation level of the patient. Different factors need to be considered by the healthcare professionals for providing satisfied services to the patients and these factors include quality of the service, cost of the service, availability of medicines, availability of doctors, comfort level, infrastructure of the hospital, behaviour of the healthcare professio nals towards the patients and emotional support (Farzianpour, et. al., 2015). In the words of Werder (2015), the technology used in the healthcare organization creates an impact on the satisfaction level, safety, and experience of the patients. This experience has been divided into four categories and the first category is the quality of the service, communication, and safety, the second category is technology and tools used, the third category is technology as an enabler and fourth category is electronic health record and access to the records. Technology provides various benefits to the healthcare organization by meeting the expectations of the patients. Patient satisfaction level is a tool for the attainment of the goals of the hospital which can be achieved with the fulfillment of expectations of the patients. For the purpose of satisfying the patients, Healthcare setting needs to focus on the quality of the services offered. There are different ways available which can be used by the Healthcare organization for enhancing safety and satisfaction level of the patients for providing them a quality experience. These ways include providing personalised attention and accountability, transparency, enhancing the quality of the services offered, setting up call centres for collecting feedbacks related to issues faced by patients, spending time on the patient education, enhancing the atmosphere of the hospital, focusing on cleanliness of the hospital, implementation of policies and practices for eliminating discriminatory practices and managing diversity (Kennedy, et. al., 2014). Recommendations A major concern of the Healthcare organizations is decreasing satisfaction and lack of proper security measures which are creating an impact on the experience of the patients. These healthcare organizations are focusing on identification of the measures or strategies which will help in providing a quality experience to the patients. These strategies which are recommended to healthcare organizations for enhancing the experience of the patients are discussed as follows: Personalised attention and accountability: healthcare professionals working in the healthcare organizations should pay personal attention to the patients for meeting their expectations and needs. It will help in enhancing the quality of health of the service user. Healthcare professional must take responsibility towards the patients and must listen to the patient with patience. The healthy relationship needs to be established with the patients for making the comfortable. Communication should be made clear for making the patients understand the aspects discussed and patient centered care approach need to be adopted for providing better services. Healthcare professionals should be available in the rotation for ensuring the health of the patients (LaVela Gallan, 2014). Transparency: transparency needs to be maintained in the healthcare setting for gaining the trust of the patients. Hospitals need to ensure that fair practices are being followed within the organization. Healthcare professional must ensure that patients are aware of every aspect related to their health and which is a part of its treatment. Every patient must be considered equal and equal treatment should be provided. Enhancing the quality of the services offered: the focus of the healthcare organization should be on enhancing the quality of the services offered. It is the most important aspect which affects the health of the individual. For enhancing the quality of the services offered, focus on the healthcare professionals should be on providing attention to the needs of the patients and encouraging equal treatment to every patient for ensuring that every patient is satisfied with the quality of the healthcare services provided by the organization (Ali Ahmed, 2010). Setting up call centers for collecting feedbacks related to issues faced by patients: for listening to the issues or complaints of the patients, a separate department needs to be established where patients can lodge their complaints. These complaints and issues must be given importance and focus should be on eliminating the aspects affecting the quality of the services and delivery of the services on time. Feedback forms should be provided to the patients for collecting immediate feedbacks from the patients. Spending time on the patient education: healthcare professionals need to avoid being in a rush while providing healthcare services to the patients. Patients are sometimes unsure and confused and it is the responsibility of the healthcare profession to clear the doubts of the service user. Healthcare professional must educate the patient and provide a summary of the discussion for ensuring that proper understanding is developed (Farley, et. al., 2014). Focusing on the cleanliness of the hospital: It has been analyzed that patients develop infections due to the lack of cleanliness in the hospital. Quality of the hospital is an indicator with the help of cleanliness of the premises of the hospital. These cases of infection developing at the premises of hospital can be eliminated with the help of proper cleanliness. Enhancing the atmosphere of the hospital: a hospital is a place where patients feel relaxed and away from noises. Hospitals should maintain a less noisy, harsh free and clean environment for the patients. This can be done with the help of use of effective equipment at the atmosphere of the hospital (Billingsley, 2015). Implementation of policies and practices for eliminating discriminatory practices: discriminatory practices can affect the quality of health of the patients. Hospitals need to implement effective policies and practices which will help in eliminating discriminatory practices. Every patient must be provided equal attention for enhancing the experience of the patient. A check needs to be kept by themanagement for ensuring that staff of the hospital is complying with policies and practices formulated for eliminating discriminatory practices. These policies and practices will ensure the safety of the patients (stman, et. al., 2015). Managing diversity: patients of the hospital are from different cultures, background, age, gender, caste, and race. These aspects must be considered by the hospital so as to ensure that quality healthcare services are being offered to the patients. The language barrier may affect the quality of the healthcare services. For the purpose of communicating with the patients from a different culture, technology can be used and training can be provided to the staff of the healthcare setting for communicating with the patients in an effective manner. Use of innovative technologies: advanced technologies can be used for providing better healthcare services to the patients. Hospitals must focus on providing results of the tests timely so as to ensure that proper treatment is provided to the patient on time. Technology can be used for storing the details of the patients. This will enhance the quality of the health of individual which will contribute towards the enhanced health of the patient and quality experience. Equipment needs to be installed near the patient so that it can call the health care professional during emergency situations (Gau, et. al., 2013). Conclusion Thus, it can be concluded from the above discussion, that there are various factors present in the healthcare setting which is affecting the health of the patients. Due to these factors, quality of health of the patients and satisfaction level of the patients is decreasing. It results in providing a bad experience to the patients. The focus of the healthcare setting should be on enhancing the quality of the services offered to the patients which will enhance the experience gained by them. A healthcare organization can adopt different strategies which will help in providing quality healthcare services to the patients and enhancing their experience. These strategies are discussed in this report which will contribute towards the enhanced experience of the patients. References Al-Abri, R. Al-Balushi, A., 2014, Patient Satisfaction Survey as a Tool Towards Quality Improvement,Oman Medical Journal. 2014;29(1):3-7. Ali, S. S. 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